Terms & Conditions

These Terms and Conditions (the "Terms") govern your relationship with AG Communications Limited as operator of the online casino services provided under the Kings profile on the website located at https://kingsgam.com (the "Website") for players in Great Britain. By opening an account, accessing, or using the Website, you agree to be bound by these Terms.

The services are provided under the "Kings" brand for Great Britain-based users through AG Communications Limited, licensed and regulated by the UK Gambling Commission under account number 39483. For players outside Great Britain, services may be operated under separate licences (including Malta Gaming Authority licence MGA/CRP/148/2007 held by Aspire Global International LTD) and different terms, which are not covered by this document.

Effective date: 20 January 2026 (last updated on 20 January 2026).

Definitions

In these Terms, unless the context requires otherwise:

"Operator" means AG Communications Limited, registered at 135 High Street, Sliema, SLM 1548, Malta, operating the Kings-branded online casino for Great Britain under UK Gambling Commission account number 39483 via the Website.
"Website" means the online gambling site available at https://kingsgam.com and any sub-pages such as https://kingsgam.com/info/terms/, https://kingsgam.com/info/bonus-policy/ and https://kingsgam.com/info/responsible-gaming/ used in connection with the Kings profile.
"User" or "Player" means any natural person who registers or attempts to register an Account and/or places a Bet or otherwise uses the gambling services on the Website.
"Account" means the personal online account opened and maintained by a Player on the Website in connection with Kings.
"Games" means the casino, slots, live casino, table games and any other gambling products made available on the Website from time to time.
"Bet" or "Wager" means any amount of real money or Bonus funds placed on a Game, including any spin, stake, or participation in a promotion with an element of chance.
"Bonus" means any funds, free spins, free bets, cashback, or other promotional value credited to an Account that is not directly withdrawable until specific conditions are met.
"Promotion" means any offer made available on the Website (including welcome offers, reload bonuses and tournaments) and governed by these Terms and the specific bonus or promotional rules.
"KYC" (Know Your Customer) means identity, age, address, affordability and source-of-funds checks carried out by the Operator in accordance with UK anti-money laundering ("AML") regulations and UK Gambling Commission requirements.
"Business Day" means any day other than a Saturday, Sunday or public holiday in England and Wales.
"Self-Exclusion" means a request made by a Player to be excluded from gambling, either through the Website tools or through the national self-exclusion scheme GamStop.
"UKGC" means the UK Gambling Commission, the regulator responsible for licensing and supervising gambling in Great Britain.

Account Registration

Eligibility and age verification

Minimum age: You must be at least 18 years old to open an Account and to gamble on the Website. The Operator strictly prohibits underage gambling and conducts age and identity checks.
Location: The Kings services are intended only for Players who are physically located in Great Britain at the time of gambling. You must not use the Website if you are outside Great Britain.
Exclusions: You must not register or use an Account if you are self-excluded with us or via GamStop, or if you are barred from gambling under any applicable law, court order or regulatory decision.

Account creation process

Registration: To open an Account you must complete the online registration form, providing accurate and complete information including (at a minimum) full name, date of birth, residential address, email address and, where requested, mobile telephone number.
Email verification: We may require you to verify your email address by clicking a confirmation link or entering a code sent to you before we activate your Account.
KYC documents: Before allowing deposits, withdrawals, or continued play, we may request documents such as a copy of your passport or ID card, proof of address, proof of payment method, and, where appropriate, evidence of source of funds or source of wealth. We may use third-party verification providers as permitted by law.

User obligations and account security

Accuracy of data: You must ensure that all registration data and any information supplied during the lifetime of your Account remains truthful, complete, and up to date. You must promptly notify us of any changes.
Single account: You may hold only one Account in connection with Kings on the Website. Multiple or duplicate accounts may be closed, with balances handled in accordance with these Terms.
Credentials: You must keep your username, password and other security credentials confidential and not share them with any third party. You are responsible for all activities and transactions carried out using your credentials unless we have failed to take reasonable care to keep your Account secure.
Unauthorised access: You must notify us immediately if you suspect that your Account has been compromised, accessed without your permission or used in any unauthorised way. We may suspend the Account while we investigate.
AML and affordability: You agree that we may perform ongoing monitoring, affordability assessments and AML checks, and that we may request further information at any time. Failure to cooperate may result in suspension or closure of your Account and withholding of funds where required by law or regulation.

Betting & Gameplay Rules

Placing bets and game rules

Acceptance of bets: A Bet is accepted once it is confirmed by our servers and appears in the relevant game history or transaction log. If there is a discrepancy between your device and our systems, the data recorded on our servers prevails.
Stakes, limits and currencies: Each Game has minimum and maximum stakes set by us and/or the game provider. Unless stated otherwise, Bets are placed and settled in pounds sterling (GBP). We may change stake limits or impose individual account limits for safer gambling or risk management reasons.
Game-specific rules: The rules, payout tables and special features for each Game are available within the Game interface. By placing a Bet you accept the applicable Game rules in addition to these Terms.
Randomness and fairness: RNG (random number generator) Games and live casino streams are provided by licensed suppliers and are tested for fairness by independent testing bodies where required. Results are determined by the applicable technology and cannot be influenced by you or our staff.

Cancellation, errors and malfunctions

Player-initiated cancellation: Once a Bet has been accepted and the Game round has started, you cannot cancel or modify that Bet, except where the Game rules specifically allow it.
Operator errors: If a Bet is accepted or a payout is made in error (for example due to an obvious mistake in odds, Game configuration, or a technical fault), we may void the Bet and rectify your balance to the position it would have been in without the error. Any winnings paid as a result of such error are considered void and must be repaid upon request.
Malfunctions: In the event of a Game malfunction or interruption that prevents completion of a round, the affected round may be voided and the original stake returned, or the round may be restored from our records, in accordance with the relevant Game rules. Malfunction may void all pays and plays.

Conduct in live casino and chats

Respectful behaviour: You must behave respectfully towards other Players, live dealers and our staff. Abusive, discriminatory, threatening, harassing, obscene, or otherwise inappropriate language or behaviour in chat or any communication channel is strictly prohibited.
Prohibited practices: You must not engage in collusion, use bots or automated play systems, attempt to manipulate Game outcomes, exploit software bugs, share confidential information about other Players, or participate in any fraudulent or criminal activity.
Monitoring and sanctions: We may monitor chat and Game activity and record sessions to ensure compliance with these rules and regulatory obligations. We may mute chat, restrict access to Games, suspend or close your Account, void Bets and withhold funds where we reasonably suspect breach of these rules or any unlawful activity.

Bonus Terms

Bonus activation and wagering

Offer-specific conditions: Each Bonus or Promotion offered in connection with Kings on kingsgam.com is subject to these Terms and the specific terms shown in the relevant offer description, on the Website or at https://kingsgam.com/info/bonus-policy/. In case of conflict, the offer-specific terms prevail.
Activation: To receive a Bonus you may be required to opt in, enter a bonus code, or meet specified eligibility criteria (such as a minimum deposit or Bet). Some Bonuses are available only once per Player, household, payment method, IP address or device.
Wagering requirements: Bonus funds and any associated winnings generally cannot be withdrawn until the wagering requirement stated in the relevant offer has been fully met within the stated timeframe. Bets placed using restricted stakes or on excluded Games do not count towards wagering.
Time limits: Bonuses, free spins and associated wagering requirements are subject to expiry dates (for example a Bonus may expire if wagering is not completed within a specified number of days). Expired Bonuses and any associated winnings may be forfeited.

Prohibited games and bonus abuse

Game restrictions: Certain Games or Game categories may be excluded from wagering or may contribute only a percentage towards wagering requirements. The list of excluded or restricted Games is set out in the bonus policy or offer terms and may be updated from time to time.
Prohibited patterns: We may withhold or cancel Bonuses and any related winnings, and may suspend or close your Account, if we reasonably suspect Bonus abuse, including but not limited to: low-risk or zero-risk betting, equal or opposite Bets, using multiple Accounts, collusion, hedging with other sites, or exploiting any loophole in the terms.
Maximum stakes and winnings: Certain Promotions may limit the maximum stake permitted when wagering a Bonus and/or cap the maximum convertible winnings from Bonus play. Such limits are stated in the applicable offer terms.
No cash alternative: Bonuses have no cash value, are non-transferable and cannot be sold or exchanged. We may withdraw, amend or refuse any Bonus offer where required for legal, regulatory or security reasons.

Combining promotions

One offer at a time: Unless expressly stated otherwise, only one active Bonus or Promotion may apply to your Account at any given time. You may not combine multiple Promotions in a way that results in overlapping wagering requirements unless we explicitly permit it.
Order of use: Where you have both real money and Bonus funds in your balance, the order in which they are used is determined by the applicable bonus rules displayed on the Website. Generally, real money is used before Bonus funds, but specific Promotions may provide otherwise.
Changes to Bonus terms: We may update or withdraw Bonus offers and their terms in accordance with the "Changes to Terms" section of these Terms, provided that such changes do not adversely affect Bonuses you have already claimed without giving you an appropriate opportunity to complete any existing wagering under the previously applicable conditions.

Payments & Withdrawals

Deposit methods and rules

Payment methods: Subject to availability, you may make deposits using debit cards, selected e-wallets, bank transfers, prepaid vouchers and, where lawfully offered and clearly displayed on the Website, approved cryptocurrency methods processed via regulated payment providers. We do not accept credit cards for gambling transactions by Players in Great Britain.
Account ownership: You may deposit only using payment instruments (cards, accounts, wallets or crypto wallets) that are in your own name. Deposits made from third-party accounts may be refused or reversed, and we may request additional verification.
Deposit limits: We may apply minimum and maximum deposit limits per transaction and per specified period. You can set your own deposit limits for safer gambling via the tools available on the Website, in line with our responsible gambling policy at https://kingsgam.com/info/responsible-gaming/.

Withdrawals and processing times

Withdrawal method: Where possible, withdrawals will be made back to the same payment method you used to deposit. If this is not feasible (for example due to technical or regulatory restrictions), we may require an alternative method in your name.
Verification: We may require additional KYC, AML, source-of-funds or affordability checks before processing a withdrawal. Until such checks are completed to our satisfaction, withdrawals may be delayed, limited or refused in accordance with applicable law and UKGC requirements.
Processing time: We endeavour to review withdrawal requests within a reasonable period, typically within a few Business Days after all required verifications are completed. Actual receipt of funds depends on the payment provider and may take longer. We are not responsible for delays caused by third-party payment providers.
Fees and currency: Any applicable fees, currency conversion charges or limitations relating to deposits or withdrawals will be disclosed on the Website. You are responsible for any fees or charges imposed by your bank, card issuer, wallet provider or crypto service.

Refunds, chargebacks and funds protection

Refund policy: Deposits are not ordinarily refundable once they have been used for gambling. We may, at our sole discretion and subject to AML and safer gambling obligations, consider refund requests relating to unused deposits.
Chargebacks: If a chargeback, reversal or dispute of a payment is initiated, we may suspend or close your Account, cancel any winnings arising from the disputed payment and recover any such amounts from your balance or future deposits, where legally permissible.
Account balances and segregation: Real money balances held in your Kings Account are maintained and managed in accordance with UKGC requirements. Information about how your funds are protected in event of insolvency, and the level of protection that applies, is made available in the "Information about your funds" section of the Website.
Inactive or dormant accounts: If your Account remains inactive for an extended period, we may treat it as dormant in accordance with our dormant account policy (including any applicable administrative fees), as set out on the Website and in compliance with UK regulations.

Limitation of Liability

Operator responsibilities

Provision of services: We will provide the Website and Games with reasonable skill and care, in accordance with applicable laws, UKGC licence conditions, and these Terms. We aim to ensure that the information on the Website, including Game results and account statements, is accurate and up to date.
Technical integrity: We implement reasonable technical and organisational measures to maintain the security, availability and integrity of the Website and your Account data, subject to the inherent limitations of internet and electronic communications.

Exclusions and limitations

No guarantee of uninterrupted service: The Website and Games are provided "as is" and "as available". We do not guarantee that access will be uninterrupted, timely or error-free. Temporary suspension of services for maintenance, upgrades or technical issues will not give rise to liability.
Indirect loss: To the maximum extent permitted by law, we are not liable for any indirect, incidental, consequential, special or punitive damages, including loss of profits, business, data, or goodwill, arising from your use of the Website or Games.
Maximum liability: Subject to the paragraph below, our total aggregate liability to you for any claim arising out of or in connection with these Terms, your Account, or your use of the Website and Games (whether in contract, tort, negligence, or otherwise) is limited to the higher of: (i) the amount of your relevant stake or Bet from which the liability arises; and (ii) the amount of real money balance in your Account at the time of the event giving rise to the claim.
Non-excludable liability: Nothing in these Terms excludes or limits our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot lawfully be excluded or limited under the laws of England and Wales.
Your responsibility: You are responsible for ensuring that your use of the Website complies with applicable laws and for managing your own risk. You should never gamble with funds you cannot afford to lose and should make use of the safer gambling tools available on the Website.

Intellectual Property Rights

Ownership of content and software

Operator and licensors: All intellectual property rights in and to the Website, including but not limited to text, graphics, logos, trademarks, trade names, Game titles, audio-visual content, software code and underlying technology, are owned by or licensed to the Operator or its group companies, including Aspire Global International LTD and other third-party providers.
Limited licence: You are granted a personal, non-exclusive, non-transferable, revocable licence to access and use the Website and Games solely for your private, non-commercial entertainment, in accordance with these Terms.

Restrictions on use

No copying or distribution: You must not copy, reproduce, distribute, transmit, publish, display, modify, create derivative works from, or publicly perform any part of the Website or its content, except as expressly permitted by law or with our prior written consent.
No reverse engineering: You must not attempt to reverse engineer, decompile, disassemble, or otherwise access the source code of any software used in connection with the Website or Games, except to the extent that such activity is expressly permitted by applicable law.
Trademarks: The "Kings" brand and any associated logos or marks used on kingsgam.com in connection with Kings are protected trademarks or registered marks. You must not use them without prior written consent from the rights holder.

Privacy & Data Protection

Privacy policy: Your personal data is collected and processed by the Operator in accordance with applicable data protection laws of the United Kingdom, including the UK GDPR and the Data Protection Act 2018, and the Privacy Policy made available on the Website (in the "Privacy" or "Privacy Policy" section). You should read that policy carefully, as it forms part of these Terms.
Use of data: We process your data for purposes including Account administration, KYC, AML checks, affordability assessments, provision of Games, customer support, responsible gambling monitoring, and compliance with regulatory obligations, as further described in the Privacy Policy.
Regulatory disclosures: We may share information with regulators, law enforcement agencies, financial institutions, payment providers and responsible gambling service providers where required or permitted by law, including with the UK Gambling Commission and the national self-exclusion scheme GamStop.

Changes to Terms

Amendment procedure

Right to amend: We may amend these Terms from time to time for reasons including changes in law or regulation, updates required by the UK Gambling Commission, adjustments to our services and products, or for security and responsible gambling enhancements.
Notification: Where we make a material change to these Terms, we will take reasonable steps to notify you in advance by one or more of the following methods: email, on-site message, pop-up, or notice/banner on the Website, including at https://kingsgam.com/info/terms/.
Timing and acceptance: Changes will take effect on the date specified in the updated Terms. Continued use of the Website or Games after the effective date of the changes constitutes your acceptance of the updated Terms.

Your right to discontinue use

Disagreement with changes: If you do not agree with any updated Terms, you must stop using the Website and Games, close your Account and request withdrawal of any remaining real money balance (subject to KYC, AML and other legal requirements).
Existing transactions: Changes to these Terms do not affect Bets already placed and accepted prior to the effective date of the changes. Such Bets will be settled in accordance with the Terms in force at the time the Bet was accepted.

Termination & Suspension

Operator's rights

Suspension and closure: We may suspend or close your Account, restrict access to some or all Games, and/or withhold funds where we reasonably believe that: (i) you have breached these Terms or any Game or Bonus rules; (ii) you have provided false or misleading information; (iii) you are involved in fraud, money laundering, terrorist financing or other criminal activity; (iv) you have self-excluded or we identify markers of harm; or (v) we are required to do so by law, regulation, court order or regulatory authority.
Investigation: During any investigation, we may freeze your Account, withhold withdrawals and restrict deposits. We will act proportionately and in line with our regulatory obligations.
Confiscation of funds: Where a regulatory or legal obligation requires, or where we reasonably determine that funds are connected with unlawful activity or serious breach of these Terms, we may confiscate and/or forfeit balances in accordance with applicable law and UKGC requirements.

Player-initiated closure

Closing your Account: You may close your Account at any time by using the tools on the Website or by contacting customer support. Before closure, you should request withdrawal of any remaining real money balance, subject to verification checks.
Self-exclusion and time-outs: If you wish to restrict your gambling, you may use the safer gambling tools on the Website, including time-outs and self-exclusion options, as well as register with GamStop. Self-exclusion has legal consequences and will be applied in accordance with our responsible gambling policy.

Notification and refunds

Notice of action: Unless we are legally prevented from doing so, we will inform you of the reasons for suspension or closure of your Account and any actions taken in relation to your balance, using the contact details associated with your Account.
Refund of balances: Subject to any rights to withhold or confiscate funds under these Terms or applicable law, we will refund to you any remaining real money balance on your Account in the event of closure, using a payment method determined at our reasonable discretion and in your name.

Governing Law & Jurisdiction

Applicable law

Governing law: For Players located in Great Britain using the Kings services on kingsgam.com, these Terms and any dispute or claim arising out of or in connection with them, their subject matter or formation (including non-contractual disputes or claims), are governed by the laws of England and Wales.
Other jurisdictions: If you access the Website from outside Great Britain, you are responsible for ensuring that your use complies with local law and that you are not breaching any applicable rules. Different terms and conditions may apply under the Malta Gaming Authority licence held by Aspire Global International LTD for non-UK markets; those terms are outside the scope of this document.

Dispute resolution

Internal complaints: If you have a complaint about our services, you should first contact customer support using the details set out in the "Contact Information" section. We will handle complaints in accordance with our internal complaints procedure and UKGC requirements.
Alternative Dispute Resolution (ADR): If your complaint cannot be resolved to your satisfaction, you may be able to escalate it to an independent ADR provider approved by the UK Gambling Commission. Details of the ADR provider used for Kings on kingsgam.com, and how to refer a dispute, are provided in our complaints procedure on the Website.
Court proceedings: Subject to the ADR process, the courts of England and Wales have non-exclusive jurisdiction to hear any disputes arising from these Terms. This means that you may also have the right to bring proceedings in your local courts, where applicable consumer protection laws so provide.

Contact Information

Website: The Kings services are provided through the Kings-branded Website at https://kingsgam.com, including the legal and information pages such as https://kingsgam.com/info/terms/, https://kingsgam.com/info/bonus-policy/ and https://kingsgam.com/info/responsible-gaming/.
Customer support: You can contact customer support via the online contact form or live chat (where available) on the Website, or via the email address and telephone number indicated in the "Contact Us" or equivalent section of kingsgam.com. These details may change from time to time and are kept up to date on the Website.
Legal and regulatory correspondence: Legal notices and formal correspondence to the Operator should be sent to: AG Communications Limited, 135 High Street, Sliema, SLM 1548, Malta.
Regulator contact: Information about AG Communications Limited's Great Britain operating licence (account number 39483) is available on the UK Gambling Commission's public register at https://gamblingcommission.gov.uk/public-register/business/detail/39483. This link is provided for information only; the UK Gambling Commission does not handle individual customer service issues but may be contacted for regulatory matters.